Player Agreement — Bankrolla

These terms govern use of Bankrolla Casino. By registering an account, you confirm that you have read and accepted the conditions set out below. Please review them carefully before depositing.

1. Eligibility

You must be at least 18 years of age to use Bankrolla Casino. Players in jurisdictions where online gambling is prohibited are not permitted to register or play.

Bankrolla Casino reserves the right to request proof of age at any time. Accounts found to belong to underage players will be closed and any funds returned where required by applicable rules.

One account per person, household, IP address, and payment method.
Employees of Bankrolla Casino and their immediate family members are not eligible to participate.
You must not be registered on any self-exclusion list at the time of account creation.

2. Account Registration

All information provided during registration must be accurate and current. Providing false details is a breach of these terms and may result in account suspension.

You are responsible for maintaining the confidentiality of your login credentials. Notify Bankrolla Casino support immediately if you suspect unauthorised access to your account.

Do not share your password with any third party.
Bankrolla Casino will never request your full password by email or chat.
Account transfer or sale to another individual is strictly prohibited.

3. Identity Verification

Bankrolla Casino operates Know Your Customer procedures in line with standard industry practice. Verification may be requested at registration or before any withdrawal is processed.

Documents typically required include government-issued photo identification and proof of address dated within the last three months. Additional proof of payment method ownership may also be requested.

Withdrawals may be held pending satisfactory verification. Bankrolla Casino is not liable for delays arising from incomplete or inaccurate documentation submitted by the player.

4. Deposits

All deposits must be made from a payment method registered in your own name. Bankrolla Casino does not accept funds from third parties.

Accepted payment methods include credit and debit cards, e-wallets, and cryptocurrency. Minimum and maximum deposit limits apply and are displayed at the cashier.

Deposits are generally credited instantly. If a deposit does not appear within a reasonable timeframe, contact support with your transaction reference before attempting a further deposit.

5. Withdrawals

Withdrawal requests are subject to identity verification and any applicable wagering requirements being met. Bankrolla Casino processes requests in the order they are received.

Processing times vary by payment method. Bankrolla Casino is not responsible for delays introduced by banks or third-party payment processors after a withdrawal has been approved.

Withdrawals are returned to the original deposit method where possible.
Minimum and maximum withdrawal limits are shown in the cashier.
Bankrolla Casino reserves the right to carry out enhanced checks before approving large withdrawals.

6. Bonuses and Promotions

Promotional offers are subject to specific terms published alongside each offer. Where a conflict exists between a promotion’s terms and these general terms, the promotion’s terms take precedence.

Bankrolla Casino reserves the right to withdraw, amend, or cancel any promotion at any time. Bonus abuse, including the use of multiple accounts to claim the same offer, will result in forfeiture of the bonus and associated winnings.

Only one welcome bonus is available per player.
Free spins and bonus credits are non-transferable and carry no cash value until wagering requirements are met.
Bonuses claimed fraudulently may be removed without notice.

7. Wagering Requirements

Bonus funds are subject to standard wagering requirements before any associated winnings can be withdrawn. The applicable multiplier for each offer is stated in the relevant promotion terms.

Not all games contribute equally toward wagering requirements. Contribution rates per game category are listed in the bonus terms for each promotion.

Withdrawing a real-money balance before wagering requirements are fulfilled will result in cancellation of any active bonus. The remaining bonus balance and associated winnings will be forfeited.

8. Games and Fair Play

All games available at Bankrolla Casino use certified random number generators. Game outcomes are independently tested to ensure they meet published return-to-player percentages.

Bankrolla Casino prohibits the use of automated software, bots, or any tool designed to gain an unfair advantage. Suspected use of such tools will result in immediate account suspension pending investigation.

Game malfunctions void all pays and plays.
In the event of a discrepancy between the on-screen display and the server record, the server record is authoritative.
Bankrolla Casino is not responsible for interrupted gameplay caused by connection failures on the player’s end.

9. Responsible Gambling

Bankrolla Casino is committed to promoting responsible gambling terms across all aspects of its service. A dedicated set of player protection tools is available in the account settings area.

Players may set deposit limits, session time limits, loss limits, and cooling-off periods at any time. Self-exclusion options are also available for players who wish to take an extended break.

Deposit limits take effect immediately when reduced; increases require a cooling-off period.
Self-exclusion is permanent for the duration selected and cannot be reversed early.
Players who believe gambling is causing harm are encouraged to contact national support organisations.

Bankrolla Casino will not send marketing communications to players who have self-excluded or set a marketing opt-out. Suspected problem gambling patterns may trigger a voluntary outreach from the support team.

10. Dormant Accounts

An account is considered dormant after a defined period of inactivity with no login or real-money transaction. The period is stated in the applicable product terms and may vary by jurisdiction.

Bankrolla Casino will attempt to notify you by email before any dormancy fee is applied. You may reactivate a dormant account by contacting support and completing any required verification.

A monthly dormancy administration fee may be deducted from a dormant account balance.
Fees will not reduce a balance below zero.
Any remaining balance in a closed dormant account may be claimed by contacting support within the applicable statutory period.

11. Disputes and Complaints

Players who wish to raise a complaint should contact Bankrolla Casino support in the first instance. Provide your account details, a clear description of the issue, and any supporting evidence.

Bankrolla Casino will acknowledge complaints within a reasonable timeframe and provide a written response. If you are not satisfied with the outcome, you may escalate the matter to the relevant dispute resolution body.

These terms are governed by applicable law. Any legal proceedings must be brought in the courts of the applicable jurisdiction as determined by Bankrolla Casino’s operating licence.

12. Privacy and Data

Bankrolla Casino collects and processes personal data in accordance with its Privacy Policy. By accepting these terms, you consent to the processing of your data as described in that policy.

Data is collected for account management, identity verification, fraud prevention, and regulatory compliance. Bankrolla Casino does not sell personal data to third parties for marketing purposes.

You have the right to access, correct, or request deletion of your personal data, subject to legal retention obligations.
Data requests may be submitted through the support channel.
Cookie use on the Bankrolla Casino website is governed by the Cookie Policy, accessible in the site footer.